500 Internal Server Error

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This topic contains 7 replies, has 3 voices, and was last updated by  Claire Wilson 5 days, 8 hours ago.

Website URL: www.theflowerboutique.ie
Theme: SAHARAN - Responsive WordPress Theme
Purchase Code: Supplied
Support date: 2017-05-17120 days

  • Author
    Posts
  • #26978

    Claire Wilson
    Participant

    Hi, I’m getting Internal Server Errors on the backend of my site when I try to make changes. It seems to happen when I do random things like try to edit elements through Visual Composer or try to update my menus.

     

     

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  • #27003
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hello,

    Please try to increase these parameters for server:

    max_execution_time = 600;

    max_input_vars = 3000;

    memory_limit = 256M;

    You need to activate “RoadThemes Helper” plugin.

    If it still doesn’t work, please send me your admin account.

    Best regards

  • #28125

    Claire Wilson
    Participant
    This reply has been marked as private.
  • #28166

    supporter
    Moderator

    Hi.

    Please don’t turn of Roadthemes_helper plugin. I checked your site, it OK when you create a thing. But look like VC can not load. It could be server issue.

    Could you please provide us your FTP that we can check.

    Thanks.

  • #28204

    Claire Wilson
    Participant
    This reply has been marked as private.
  • #28239

    supporter
    Moderator

    Hi.

    Our coder will check your issue.

    Thanks.

  • #28282
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    I checked your website and found that your server has small memory limit

    memory_limit = 200M

    I updated the “wp-config.php” file to increase to 256M, like this guide https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    If you found that the error still occurs, please let me know.

    Best regards

  • #28306

    Claire Wilson
    Participant

    Thank you so much!

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