Can't import media.xml

Home Forums WordPress Themes Nevara Can't import media.xml

This topic contains 12 replies, has 3 voices, and was last updated by Kevin Sobo Kevin Sobo 3 weeks, 2 days ago.

Website URL: santafe.tokyo
Theme: Nevara - Furniture Theme for WooCommerce WordPress
Purchase Code: Supplied
Support date: 2018-09-11138 days

  • Author
    Posts
  • #36430

    norionakamura
    Participant

    Hi! I love this Theme.

    But I can’t import  media.xml.

    Its time outed, even <span class=”s1″>max_execution_time </span>is 36000.

    Could you upload them through ftp?

    Or do you have any aide?

    Sincerely,

    Norio Nakamura

  • #36438
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,
    Can you provide for us  Cpanel, Dashboard account ?
    We will check it for you
    Regards
    RT Team

  • #36445

    norionakamura
    Participant
    This reply has been marked as private.
  • #36453

    David
    Keymaster

    Hi,
    You can increase connection timeout https://prnt.sc/ixcnj3
    Kind regards,
    RT Team

  • #36454

    David
    Keymaster

    php_value upload_max_filesize 64M
    php_value post_max_size 64M
    php_value max_execution_time 300
    php_value max_input_time 300
    https://prnt.sc/ixcov7

  • #36455

    norionakamura
    Participant
    This reply has been marked as private.
  • #36467
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,
    Can you provide for us  Cpanel account ?

    Thanks!

  • #36469

    norionakamura
    Participant
    This reply has been marked as private.
  • #36470
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    Cpanel is incorrect. You can provide it again

    http://prntscr.com/ixv7y4

    Thanks!

  • #36482

    norionakamura
    Participant
    This reply has been marked as private.
  • #36484
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We fixed for you.  The problem is cause  media file too large.  So when import from your server It have met error 500 time out.

    We have imported from localhost then upload to your server

    Pls, You can check your website again

    Thanks!

  • #36509

    norionakamura
    Participant

    Thank you so much!!!

  • #36525
    Kevin Sobo
    Kevin Sobo
    Keymaster

    If you happy with our service, please you don’t forget rate our theme 5 stars.
    http://www.plazathemes.com/support/knowledge-base/how-to-rate-and-review-theme-on-themeforest/
    Thank you !

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