Coupons not valid when the cart is validated

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This topic contains 10 replies, has 2 voices, and was last updated by  Nic 1 week, 2 days ago.

Website URL: madameparis.fr
Theme: Domino - Fashion Responsive WordPress Theme
Purchase Code: Supplied
Support date: 2017-06-01expired

  • Author
    Posts
  • #34903

    pauline Perrier
    Participant

    Hello,

     

    When clients put a product in their cart, the coupon code works, but when they click on the payment button, the coupon is no longer valid.

    All the settings of the coupons are good.

    coupons code : bienvenue10 / novembre17

     

    Could you help us with this problem ?

    • This topic was modified 1 week, 2 days ago by  Nic.
  • #34906

    Nic
    Keymaster

    Hi,
    Please update this topic with correct purchase code.
    I just checked your site and it still work
    I don’t understand
    You can check again http://prntscr.com/hg9f5w
    Thanks

  • #34909

    pauline Perrier
    Participant

    The purchase code works until the client click on “payer avec Paypal” or “commander”, on the final page (with all the delivery informations and the payment infos). Then, when they click, the discount disappear.

     

    Thanks.

  • #34938

    Nic
    Keymaster

    Ok,
    I saw this issue.
    In our demo, it still works well,
    You can check in our demo http://demo.roadthemes.com/domino with coupon code: “111111”
    Can you give me wp admin details in private reply that I can check your config?
    Thanks

  • #34944

    pauline Perrier
    Participant
    This reply has been marked as private.
  • #34953

    Nic
    Keymaster

    Please give me wp admin details that I can login to https://madameparis.fr/wp-login.php to check

  • #34955

    pauline Perrier
    Participant
    This reply has been marked as private.
  • #34980

    Nic
    Keymaster

    Please update this topic with correct purchase code for supporting https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

  • #34981

    pauline Perrier
    Participant
    This reply has been marked as private.
  • #35001

    pauline Perrier
    Participant

    It is very important, please keep me informed of what is going on.

  • #35029

    Nic
    Keymaster

    OK,
    Your account that you give me, I can’t check your config
    I need higher permission that I can check
    Thanks

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