Error in the visual composer – language, currency switcher settngs doesn't work

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This topic contains 12 replies, has 2 voices, and was last updated by  Nic 1 month, 1 week ago.

Website URL:
Theme: Thebell - Multipurpose Responsive WordPress Theme
Purchase Code: Supplied
Support date: 2018-03-30128 days

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  • #33597

    MoreLess
    Participant

    Hi,

    some components of the visual composer  a WordPress template  that  i installed are not working propely.  I can’t do any change because the editing window is empty

    • This topic was modified 1 month, 1 week ago by  MoreLess.
  • #33599

    Nic
    Keymaster

    Hi,

    You have to update this topic with a correct purchase code. https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

    Thanks,

  • #33626

    MoreLess
    Participant

    hi,
    <div id=”tw-target-text-container” class=”tw-ta-container tw-nfl”>
    <pre id=”tw-target-text” class=”tw-data-text tw-ta tw-text-medium” dir=”ltr” data-placeholder=”Traduzione” data-fulltext=””><span lang=”en”>sorry, but I checked the purchase code and is correct</span>
    </div>

  • #33627

    Nic
    Keymaster

    Ok, i seen.

    Can you provide me  wp-login details that i can check

    Thanks,

  • #33628

    MoreLess
    Participant

    I’m sorry, i can not, but I attach the screenschot of the error screen.

    Thanks.

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    • #33630

      Nic
      Keymaster

      Oh, it not error,

      It is a shortcode in our theme and it has no fields, so it is blank,

      Its feature is show primary menu that you choose in Appearence >> Menus

       

  • #33633

    MoreLess
    Participant

    Sorry, but i not understand. What do i do to use the visual composer? I have to do change the setting of  menu?

  • #33635

    Nic
    Keymaster

    You can edit menu here: http://prntscr.com/gwma0d

  • #33636

    MoreLess
    Participant

    i had alrealdy set the menu like that

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  • #33641

    Nic
    Keymaster

    Does it work ok?

     

  • #33652

    MoreLess
    Participant

    Hi Nic, the problem is not with the menu, but with  some components of Visual Composer that probably don’t work in this template. As you can see in  the screenshot 1, when I open the component in order to change his options and customize that, it opens a blank window that doesn’t show me anything, so I can’t change the options. For example it happens for “Language” and “Currency switcher” and “Main Menu”. That’s very important because without the possibility of setting this options I can’t set up the website as I should. So can you provide us the reason and the solution of that problem that is in your template, becasuse I didn’t find any problem like that before, and I usually buy a lot of themes in Envato’s Market. I’ll be waiting for your answer as soon as possible. Thank you.

  • #33653

    Nic
    Keymaster

    That elements is our theme’s shortcode, and they are blank,

    Language & Currency switcher is supported when you in stall WPML plugins,

    If you want to use them, you have to install that plugins.

    Thanks,

  • #33654

    Nic
    Keymaster

    You can config in Theme Options

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