Grey loading screen

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This topic contains 17 replies, has 2 voices, and was last updated by Kevin Sobo Kevin Sobo 2 months, 1 week ago.

Website URL: instantkey.eu
Theme:
Purchase Code: Please provide correct purchase code

  • Author
    Posts
  • #39217

    Guillermo Wich
    Participant

    Hi Kevin,

    Thanks again for your kind help!

    We have one small issue which we can’t fix. Every time we go to our website it shows for a few milliseconds a grey loading screen. This only happens in the following browsers:

    • Google Chrome
    • Microsoft Edge
    • Internet Explorer

    In Mozilla Firefox and Safari it doesn’t show this grey loading screen.

    We’ve tried to disable all the plugins and it still exists. We think that there is a function in the Petmark theme which show this screen when information is being loaded. Can you confirm this and how can we fix this?

    Love to hear from you.

    With kind regards,

    Guillermo

  • #39218

    Guillermo Wich
    Participant
    This reply has been marked as private.
  • #39224

    Guillermo Wich
    Participant

    Hi Kevin,

    After some more analysing in Google Chrome we found the following.

    There is a Animation which is being loaded (419.12 ms) where after the main site is loaded. Here we noticed 3 things, namely:

    • 378.24 ms Timer Fired (webfont.js:39) Recurring handler took 378.24ms
    • 376.19 ms Function call (webfont.js:39)
    • 41.95 ms Recalculate Style (webfont.js:33) Fored reflow is a likely performance bottleneck

    See for more details the attachment or try yourself via Google Chrome inspect function.

    Go to the Performance tab and scan website.

     

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  • #39226

    Guillermo Wich
    Participant

    Kevin,

    The main issue we think is that your Petmark theme uses Google Fonts from ajax.googleapis.com

    Is there a way that you or your theme fix this for us that it’ll be loaded much quicker?

    @EDIT:

    Perhaps with:

    function swp_dequeue_webfont() { wp_dequeue_script( ‘webfont-loader’, ‘https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js’, array(), KIRKI_VERSION ); } add_action( ‘wp_footer’, ‘swp_dequeue_webfont’, 11 );

  • #39227

    Guillermo Wich
    Participant

    EDIT

  • #39236
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    You provide for us FTP, Admin account

    We will check it for you

    Kind Regards

    RT Team

  • #39243

    Guillermo Wich
    Participant
    This reply has been marked as private.
  • #39269
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    If You want to use theme fix this. You can download Google FontĀ  and load it on your website. but You will only use only one FontĀ Rubik. You will don’t have chose in Admin to change other Font.

    Kind Regards

    RT Team

  • #39279

    Guillermo Wich
    Participant

    Hi Kevin,

    How can I do this?

    Do you have a manual for that?

    Thanks in advance,

    With kind regards,

    Guillermo

  • #39299
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We can’t access to Backend. After login it redirect to my account page.

  • #39302

    Guillermo Wich
    Participant
    This reply has been marked as private.
  • #39318
    Kevin Sobo
    Kevin Sobo
    Keymaster

    We downloaded font and fix on theme for you.

  • #39323

    Guillermo Wich
    Participant

    Dear Kevin,

    I don’t know what you’ve changed, but the whole website is ruined.

    Could you please undo the Google Font fix?

    With kind regards,

    Guillermo

  • #39324
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We undo it again for you.

  • #39325

    Guillermo Wich
    Participant

    Hi Kevin,

    Thank you for the fast reply. Please fix it, because when customers go to our website the website is broken. The theme is not loading correctly.

    Many thanks.

    Guillermo

  • #39330
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We still load your website normal. Pls, You check again.

  • #39331

    Guillermo Wich
    Participant

    Hi Kevin,

    Yes we see! Many Thanks.

    With kind regards,

    Guillermo

  • #39332
    Kevin Sobo
    Kevin Sobo
    Keymaster

    You’re welcome.

    If you happy with our service, please you don’t forget rate our theme 5 stars.
    http://www.plazathemes.com/support/knowledge-base/how-to-rate-and-review-theme-on-themeforest/
    Thank you !

    Regards
    RT Team

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