Issues with Theme that I cannot fix

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This topic contains 26 replies, has 4 voices, and was last updated by Kevin Sobo Kevin Sobo 3 months, 3 weeks ago.

Website URL: http://ninamalanje.smkwebsites.com
Theme:
Purchase Code: Please provide correct purchase code

  • Author
    Posts
  • #37815

    Kevin
    Participant

    Hi,

    No matter how much I try,

    1. The layout remains Boxed and will not go to full with
    2. I cannot change the logo in the middle of the menu bar
    3. the menu is not split like the one in the demo: https://colora-1.myshopify.com

    Your theme also did not come with the Skin Care slide, for slider revolution – can you email that to me?

     

     

  • #37820
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    You provide for us FTP, Admin account

    We will check it for you

    Kind Regards

    RT Team

  • #37824

    Kevin
    Participant

    Do you need FTP or Cpanel login

    as well as WordPress Admin login?

     

    please confirm

  • #37829

    Kevin
    Participant

    Is this chat private? or is there an email i can send you the details to?

    • #37846

      David
      Keymaster

      Hi,
      Please, You need provide us WordPress Admin login
      Kind regards,
      RT Team

  • #37862

    Kevin
    Participant
    This reply has been marked as private.
  • #37876
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    – We fixed for you.

    – You can change logo in Header 4

    http://prntscr.com/jucffc

    Thanks!

  • #37887

    Kevin
    Participant

    Hi,

    Unfotunately, it has not been fixed as:

    1. The layout remains Boxed and will not go to full width

    is still as it was.
    1. I have checked to make sure that “Full Width” is chosen in the layout options under Theme Options
    2. I have tried changing the individual home pages layout to full-width template.

    please check the images attached.

    neither of them worked.

     

    We had also asked for the last remaining Slider, please check the last image.

    Attachments:
    You must be logged in to view attached files.
  • #37893
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    – Pls, You clear cache and check it again

    – We see You imported slide. You can find see sample slide data in our package

    Thanks!

  • #37909

    Kevin
    Participant

    Thank you for fixing the FIXED WIDTH ISSUE,

    But not, I did not import the Slide… i just chose a different slide than the one that was there.
    The Zip file that I downloaded is missing one Slide for the Skin Care products. Can you please upload or email it to me.

    One last thing:
    The Sticky Header won’t work. No matter how much I switch it on and off – it remains as a normal header.
    Can you please help with that.

  • #37918
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    • You can download slider below
    • Our demo doesn’t has sticky menu

    Thanks!

    Attachments:
    You must be logged in to view attached files.
  • #37926

    Kevin
    Participant

    I honestly believe that you are <span style=”text-decoration: underline;”>not paying any attention</span> to the things I am pointing out.

    I made a mistake in saying “Sticky Header”, I meant “Sticky Menu”,
    You responded in your last message and said that your demos don’t have a sticky menu:
    But the one I am looking at <span style=”text-decoration: underline;”>DOES</span>… take a look at the first TWO pictures I have attached.

    Your THEME even has an OPTION for STICKY MENU. But no matter how much I turn it off and back on… it doesn’t work.

    PLEASE TAKE A LOOK AT THE PICTURES I AM ATTACHING.
    2 . I told you that there is a missing SLIDER in the downloaded ZIP file. The Downloaded theme had 4 SLIDERS…and the SKIN CARE COSMETICS SLIDER was MISSING.
    You then sent me another ZIP file with the SAME four sliders – and none of them are the SKIN CARE SLIDER.

    Please look at the THIRD picture I have sent. Your theme is meant to have <span style=”text-decoration: underline;”>FIVE </span>sliders according to your DEMO…NOT FOUR

    Attachments:
    You must be logged in to view attached files.
  • #37934

    Amit
    Participant

    Hi,

    We want to remove twitter and LinkedIn icon from product page and add instagram icon instead can you please help me how to do the same.

    Waiting for your reply

    Thanks

    Attachments:
    You must be logged in to view attached files.
    • #37936

      Kevin
      Participant

      @Amit – You might want to start your Own Ticket, because you just posted in mine.

      Knowing them, they might just look at the last message and see yours, not realizing that i had sent one as well.

      so please post seperately?

  • #37949
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    You provide for us FTP account.

    Thanks!

    • #37954

      Kevin
      Participant

      Who are you talking to? ME or AMIT?

      He posted in my Thread — I am still Waiting for my response. Please scroll up and see my unresolved issue.

  • #37956
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    I’m Kevin. You need provide for us FTP account. We will check it for you

    Thanks!

  • #37975

    Kevin
    Participant
    This reply has been marked as private.
  • #37986

    Kevin
    Participant

    We provided you login details days ago in a private message, but we STILL haven’t received help or any feedback.

    Can you please sort out the things we mentioned, then we will not bother you again, because this is becoming a major headache. Our client has been waiting for 2 weeks now.

     

    THE PREVIOUS MESSAGE WE HAD SENT, WHICH YOU HAVE NOT RESPONDED TO WAS THIS ONE:

    I honestly believe that you are not paying any attention to the things I am pointing out.

    I made a mistake in saying “Sticky Header”, I meant “Sticky Menu”,
    You responded in your last message and said that your demos don’t have a sticky menu:
    But the one I am looking at DOES… take a look at the first TWO pictures I have attached.

    Your THEME even has an OPTION for STICKY MENU. But no matter how much I turn it off and back on… it doesn’t work.

    PLEASE TAKE A LOOK AT THE PICTURES I AM ATTACHING.
    2 . I told you that there is a missing SLIDER in the downloaded ZIP file. The Downloaded theme had 4 SLIDERS…and the SKIN CARE COSMETICS SLIDER was MISSING.
    You then sent me another ZIP file with the SAME four sliders – and none of them are the SKIN CARE SLIDER.

    Please look at the THIRD picture I have sent. Your theme is meant to have FIVE  sliders according to your DEMO…NOT FOUR

     

     

    Attachments:
    You must be logged in to view attached files.
  • #38030

    Kevin
    Participant

    Are you going to reply to us?

    or have you just decided you are not going to do anything to help us fix issues with your Theme and design that came as errors?

  • #38032
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    1. We have option but We don’t apply it on Frontend. If you want to have it You will have to customize
    2. Colora theme only have 4 slider. If you want create more slider you can add new   http://prntscr.com/jywkoo

    Kind Regard

    RT Team

  • #38043

    Kevin
    Participant

    2. Okay, we’ve created our own slider, so thats sorted

    1. Sticky Menu: Which solution do you have that we need to customize? We’ve tried switching the button on and off in the THEME OPTIONS. Can you give us the step-by-step instructions on how to make the menu a sticky one?
  • #38051

    Kevin
    Participant

    Okay, we’ve created our own slider, so thats sorted

    1. Sticky Menu: Which solution do you have that we need to customize? We’ve tried switching the button on and off in the THEME OPTIONS. Can you give us the step-by-step instructions on how to make the menu a sticky one?
    2. How do we stop the Revolution Slider from showing on EVERY page. We only want it to show on the HOME page. In your demo, all the other pages do not have the SLIDER – and they also have a different menu without the LOGO’s CIRCLE in the middle of the Menu, they only have the LOGO inside the main menu
  • #38057
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    1. We created sticky menu for you
    2. We stopped slider from other page. It only show on Home page now

    Pls, You can change rate 1 start to  5 star for us.  We will grateful you much

    Thanks!

  • #38067

    Kevin
    Participant

    Hi,
    Thank you for putting in some time to fix some of the things.

    1. The Slider is now fixed and does not show on every page as it is on the demo – THANK YOU
    2. The sticky menu is not working correctly:
      1. The menu items (PAGES LINKS) are in a container that cover half of the LOGO and ICONS (check picture attached)
      2. The logo on the Sticky Menu is Tiny, and you cannot even see it properly.
      3. on certain browsers, when you scroll down, the STICKY MENU jumps around as you scroll. which is bad.

    We need our website to perform as your demo did…

    please LOOK AT THE PICTURE I HAVE ATTACHED. Look very closely at the picture and see the differences between our website and your demo. We need our website to look and perform like your demo did.

    PS: I can understand how frustrating it must be to get a 1-Star rating. But we cannot change the rating until everything is fixed.

    Attachments:
    You must be logged in to view attached files.
  • #38069

    Kevin
    Participant

    Don’t worry about the last message,

    we won’t use the sticky header anymore — we don’t want to get anything else going wrong again.

  • #38078
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    Is it ok ?  Have you need fix anything ?

    Thanks!

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