no install demo

[john fredy moralesParticipant]

i not install demo theme i change memory_limit = 256M ; Maximum amount of memory a script may consume (256MB) max_input_vars = 3000 max_execution_time = 300 not fount.

need help

thanks

dacorp.net

 

• This topic was modified 2 years ago by  john fredy morales.

[Kevin SoboKeymaster]

Hi,
Can you provide for us FTP or Cpanel, Dashboard account and Code license ?
We will check it for you
Regards
RT Team

[john fredy moralesParticipant]

code: 451ae680-1e77-4450-ab23-4015e3ba132d
FTP Username: install@dacorp.net
FTP server: http://ftp.dacorp.net
FTP & explicit FTPS port:  21
Password: Support2018
wordpress access

dacorp.net/wp-admin

user: admin

pass: admin

 

I have several problems with the template. the category menu does not work. the breadcrumb is out of order. some other components do not charge When I installed the theme it was not 100% successful I need your help all element of the theme never fount, wpbackery

 

• This reply was modified 2 years ago by  john fredy morales.

[Kevin SoboKeymaster]

We fixed for you. You can check again.

 

Thanks!

[john fredy moralesParticipant]

hi

categories menu not found

 

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[Kevin SoboKeymaster]

Hi,

This only is a shortcode to call to page. It doesn’t has option

Thanks!

[john fredy moralesParticipant]

the categories have several errors Displays two categories in a row. Displays the subcategories in a sub-menu within the menu. I can not choose a special category to show

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[Kevin SoboKeymaster]

Hi,
We have fixed for your site. and you can add a special category into the categories menu to show
file fixed: /wp-content/themes/pallas/less/global.less
/wp-content/themes/pallas/include/shortcodes.php
Kind regards,
RT Team

[john fredy moralesParticipant]

thanks
an excellent job

• This reply was modified 2 years ago by  john fredy morales.

[Kevin SoboKeymaster]

If you happy with our service, please you don’t forget rate our theme 5 stars.
http://www.plazathemes.com/support/knowledge-base/how-to-rate-and-review-theme-on-themeforest/
Thank you !

Regards
RT Team

[john fredy moralesParticipant]

This reply has been marked as private.

[Kevin SoboKeymaster]

Hi,

You provide for us cpanel

Thanks!

[john fredy moralesParticipant]

This reply has been marked as private.

[Kevin SoboKeymaster]

Hi,

Your domain was locked. We can’t go to Cpanel.  You can check this.

http://prntscr.com/lakngr

Thanks!

[john fredy moralesParticipant]

hosting –> dashboard

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[john fredy moralesParticipant]

other images

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[Kevin SoboKeymaster]

Hi,

You can guide us go to Phpmyadmin account

 

Thanks!

[john fredy moralesParticipant]

1. click manage database
2. open cpanel automatic
3. click database

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[Kevin SoboKeymaster]

We installed again for you. You can check again.

Thanks!

[john fredy moralesParticipant]

This reply has been marked as private.

[Kevin SoboKeymaster]

Hi,

What did you do ? It works normal before.

We can’t login to Admin. You can provide it again

We will check it for you.

Thanks!

[john fredy moralesParticipant]

This reply has been marked as private.

[Kevin SoboKeymaster]

We still can’t login to Admin. You can check and provide it again

http://prntscr.com/lcxg5d

Thanks!

[john fredy moralesParticipant]

Hi… well if you read the whole chat and resemble all the struggle we have had with you guys.. you may understand our frustration…. we are a team of web developers and we have been shopping at envato for years without a single problem regarding viruses, malware, trojans, or anything like it. we have always choose envato for that main reason!!!

Now we have lost almost a month dealing with you in the support chat.. and that is waisted and unpaid time!!  for our client and  for us, it is all wasted time!!!

your template has a lot of errors, and you guys know that clearly!!! your template has bugs and virus! and you guys know it!!! so please stop the excuses and the long chatting and get serious!! this is bussines for all of us! you, us, our client! and you guys are hurting our bussines since our client si really upset and ready to cancel the contract beacuse of the countless errors and  the very serious virus problem..

So if you are really able to fix this for good then do it an please do it fast!! we have a metting with our client on saturday 3rd of november and thet meeting is final ither we provide the site ready to work or we are out !!!…

And if you are not able to fix your own product then please be respectful with our bussines and stop the chatting and the playing and tell us and give us a refund so we can buy another template and start over!!!

I think you guys understand our position! we can not loose any more time.. so if this is gonna work, make it work and if not, then  give us our money back!

Thanks for the time and effort and waiting a real and quick answer!

[Kevin SoboKeymaster]

We can’t login to Admin WP. Pls, You provide it again

We will check for you.

Thanks!

[john fredy moralesParticipant]

This reply has been marked as private.

[Kevin SoboKeymaster]

Hi,

We still can’t access to Admin. You can check and provide it again.

Thanks!

[Author]

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