please help — different web design

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This topic contains 48 replies, has 2 voices, and was last updated by  Nic 2 weeks, 6 days ago.

Website URL: www.ratuintan.com
Theme: Gatcomart - Multipurpose WooCommerce WordPress Theme
Purchase Code: Supplied
Support date: 2017-12-02expired

  • Author
    Posts
  • #33318

    robby
    Participant

    hello team,

    i have gatcomart web desain. for testing i upload into http://okeboz.jalanonline.com/ . but for production, i upload into http://ratuintan.com/

     

    the problem is  why i get different web design view between okeboz and ratuintan.com ?

    can you help me team….

    your quickly response very high appreciated..

     

    regards,

    roby

     

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  • #33323

    robby
    Participant

    this desain from http://www.ratuintan.com

    visual composer not running., i already check one by one and visual composer is active.

    if possile you can chat and login into wp admin.

    my email : daudrobby@yahoo.com,

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    • #33326

      Nic
      Keymaster

      You can provide me ftp info+ wp login details in private reply that i can check

      • #33328

        robby
        Participant
        This reply has been marked as private.
        • #33330

          Nic
          Keymaster

          Can you give me username login wp admin?

          • #33331

            robby
            Participant
            This reply has been marked as private.
  • #33325

    Nic
    Keymaster

    Hi,

    You have to import demo data, then set a page to Home Page

    Thanks,

  • #33327

    robby
    Participant

    hi nic,

    how to import demo data ? do i need login in wp admin, then go to tools->export, then i import again ?

    please give clearly understanding. thank you so much

  • #33329

    Nic
    Keymaster

    You go to Tool >> Import and choose WordPress, then import data from sample-data folder

     

  • #33332

    robby
    Participant

    okay, please help me nic, i already headache.

    thanks

  • #33333

    Nic
    Keymaster

    hello,

    I think you should install your site again.http://prntscr.com/gr2wzv

    It don’t work

  • #33334

    Nic
    Keymaster

    I just updated your site, you don’t have to install again

  • #33335

    robby
    Participant

    okay, will check it nic.

    by the way, why gatcomart so slow when access ? need more than 15 second to view home page. can make it faster ? ( below <  8 sec )

     

  • #33336

    robby
    Participant

    ok nic, please help me, so this http://www.ratuintan.com will show like in demo gatco themes.

    thanks so much

  • #33339

    robby
    Participant

    nic, now ratuintan.com show blank page. do you still do it ? please inform me and when estimate will finish ?

    thanks

  • #33340

    Nic
    Keymaster

    Hi,

    I activate plugins in your site and now it show blank page,

    Please wait me,

    Thanks

  • #33341

    robby
    Participant

    ok, i will. when finish, please inform me. thanks nic

  • #33342

    robby
    Participant

    hi nic,

    please check also :

    1. detail product page
      for sample = http://ratuintan.com/shop/fashion-clothings/baju-korea/

      when scroll to bottom, gallery picture show very large

      2. menu categories box.
      when have more categoris, in gatco demo have limitation and show more categories + , please also include in this menu

      and other files that u think need update, you can help me to solve it
      thanks

  • #33344

    robby
    Participant

    as i know, its need update css and jss again so the desain will lookslike gatco demo.

     

  • #33345

    Nic
    Keymaster

    Hi

    I just done,

    You can check again and continue config

    Thanks

  • #33346

    robby
    Participant

    thank you so much nic, you’ve help me.

    nic, can you tell me what exactly did you do ? because in future if have this problem, i can solve by myself, i think

    regards,

    robby

     

  • #33347

    Nic
    Keymaster

    I updated code for php version 7 in file functions.php of theme,

    I updated two files javascript in theme that broken(I do not know the reason)

    And i setup categories menu in Theme Options >> Header >> Vertical Menu

  • #33376

    robby
    Participant

    hi nic, after i login into admin, i found mistakes below :

    1. blue box in header too high. can not see what behind ( i attached )
    2. when input product, i see product attribute not good looking position. maybe need repair ( i attached )
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  • #33378

    robby
    Participant
    1. when input product, i see product attribute not good looking position. maybe need repair ( i attached )
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  • #33380

    Nic
    Keymaster

    Hi,

    I just checked for you.

    And i see some issue from some plugins,

    You can remove and install plugins again.

    Thanks,

  • #33547

    robby
    Participant

    hi nick, can you mention what plugin that have issue ? i try delete some plugin but not work. issue still happen.

    thank you for helping me.

  • #33548

    robby
    Participant

    i feel plugin “performance” and “theme options” cause this issue, because they menu appear in top site. i also wonder, 2 plugin installed, but i remember never istall them.

    i try search but can not file plugin form “performance” and “theme options”

    thanks

     

    • #33560

      Nic
      Keymaster

      “performance” is in WP Total Cache plugin

      “theme options” in in our theme

  • #33549

    Nic
    Keymaster

    You can go to Theme Options >> Product >> Product Page to remove this

    Thanks

  • #33555

    robby
    Participant

    dear nick,

    i can not found , remove “theme option” or “performance” in admin tool bar.  admin tools lookslike two rows ( so, i can not see other top header information ). i send you picture for easy understanding.

    i want, admin toolbar only 1 row.

    hope you get my idea. thanks nic

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  • #33557

    Nic
    Keymaster

    Can you give me a attacment for issue?

     

  • #33558

    robby
    Participant

    i already send it twice, nic.

    i send again. please see my attachment. thank you

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  • #33852

    robby
    Participant

    hi nic / kevin,

    why can not display product attribut even already setting it ?

    for sample, we want add color and size into our product, but can not do it.

    ( http://ratuintan.com/shop/fashion-clothings/baju-gaul/ )

     

    thank you for helping my problem

     

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  • #33855

    Nic
    Keymaster

    I just checked your website and saw them http://prntscr.com/gzm7ck
    Please check again

  • #34270

    robby
    Participant
    This reply has been marked as private.
  • #34274

    Nic
    Keymaster

    Hi,
    Maybe there is a plugin that it conflicts with Visual Composer plugins.
    You can deactivate plugins that our theme does not require

  • #34275

    Nic
    Keymaster

    After you fixed conflict plugins you can edit that images in http://ratuintan.com/wp-admin/post.php?post=1860&action=edit

  • #34276

    robby
    Participant

    dear nick,

    i try deactive plugin, but still have that problem. after last time you fix design, i just check again. so, i found this problem.

  • #34280

    Nic
    Keymaster

    OK

  • #34281

    robby
    Participant

    can you help me to fix it also ?

    thank you for helping me, nick.

  • #34285

    Nic
    Keymaster

    I just deactivated Yoast SEO plugin.
    You can activate this plugin after config done
    Thanks

  • #34389

    robby
    Participant

    Dear Nick,

    please help me to solve below issue :

    1. Logo ( already upload from apperance->header-, but no logo appear )
    2. Category menu ( usually position in left, but current no category appear )
    3. search box + shopping cart icon ( not appear in top blue background )

      Thank you for helping me

      Regards,
      Robby

  • #34390

    Nic
    Keymaster

    Hi,
    You need activate plugin RoadThemes Helper

  • #34392

    robby
    Participant

    thanks nick..its work.

     

  • #34429

    Nic
    Keymaster

    OK

  • #34569

    robby
    Participant

    nicks, i find problem again.

    when add new category, and insert into parent category, when check in front page, new category not show up.

    i attach picture to you

    ( should be have 4 sub category in front page menu )

     

     

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  • #34572

    Nic
    Keymaster

    You need go to Appearance >> Menus >> Categories menu to add items and insert link to category

  • #34573

    robby
    Participant

    done nic, thank you for your quickly reply. good job

  • #34587

    Nic
    Keymaster

    Ok,

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