Problem RoadThemes Helper

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This topic contains 13 replies, has 2 voices, and was last updated by  supporter 4 months, 1 week ago.

Website URL:
Theme: CHAMO Wordpress
Purchase Code: Please provide correct purchase code

  • Author
    Posts
  • #30593

    Jonathan Godoy
    Participant

    Dear, as you told me in mail that you answered, I am writing to you since I have problems installing theme, (I leave link of error http://pewmanchile.cl/error-wordpress.png) I can not edit the whole of the theme and I think it’s due to the fact that the RoadThemes Helper add-on is outdated or generates some kind of conflict, you could help me solve it please, greetings and I hope your prompt reply

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  • #30596

    Jonathan Godoy
    Participant

    Dear, as you told me in mail that you answered, I am writing to you since I have problems installing theme, (I leave link of error http://pewmanchile.cl/error-wordpress.png) I can not edit the whole of the theme and I think it’s due to the fact that the RoadThemes Helper add-on is outdated or generates some kind of conflict, you could help me solve it please, greetings and I hope your prompt reply

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  • #30634

    supporter
    Moderator

    Hi.

    Could you please provide us your login details in private reply tha we can help.

    Also please set your WP folder permission in 777 that we can writable. After we fix the issues, you can change it back.

    Thanks.

  • #30698

    Jonathan Godoy
    Participant
    This reply has been marked as private.
  • #30731

    Jonathan Godoy
    Participant

    Dear, you have been able to review what happens with my request

  • #30780

    supporter
    Moderator

    Hi.

    The plugin Akismet and Holly Dolly conflict with the theme, I disable it and roadthemes helper can activate. Also i set the permission to be 777

    Thanks.

     

  • #30827

    Jonathan Godoy
    Participant
    This reply has been marked as private.
  • #30863

    supporter
    Moderator

    Hi.

    Do you have many products in this website? I mean did you import your products?
    If not, please clear the database re-install the WordPress, then provide us your login details, we will help you to import the demo content and setup the website.

    Thanks.

  • #30864

    Jonathan Godoy
    Participant
    This reply has been marked as private.
  • #30892

    supporter
    Moderator

    Hi.

    If you don’t have too much things in the website, the good way is re-install. Because we don’t know what you did to the website, If need to check all the code to find our what missing after your edited will take longer than re-install. Sometime, the hosting also make issues when they have too much cache files, and your new update file being conflict with it (this not really usually happen, but it still have). Also you may contact to your hosting provider, ask theme to clean the cache.

    Waiting for your wp details.

    Thanks.

  • #30904

    Jonathan Godoy
    Participant

    Okay, yeah, I’ll do that within what it is this weekend, because I’m busy with a more urgent requirement, but within Sunday morning I’ll deliver what are the credentials for wordpress from my site, I will not install theme CHAMO, Could you install it? Since I am not sure that my version is updated. Thank you very much for your response. I appreciate the concern in comparison with other authors.

  • #30917

    Jonathan Godoy
    Participant
    This reply has been marked as private.
  • #30931

    Jonathan Godoy
    Participant
    This reply has been marked as private.
  • #30964

    supporter
    Moderator

    Hi.

    I’m sorry for the delay of install, but i got timed_out when connect to your dashboard. Have you install new wordpress? In this case you make need to double check with your hosting provider.

    Thanks.

    • This reply was modified 4 months, 1 week ago by  supporter.
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