Product Page loading issue

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This topic contains 13 replies, has 3 voices, and was last updated by  Caesar Khalifeh 5 months, 1 week ago.

Website URL: www.woodsprinted.com
Theme:
Purchase Code: Please provide correct purchase code

  • Author
    Posts
  • #36606

    Caesar Khalifeh
    Participant

    Hello,

     

    I just bought your theme and completed my first setup, and I am facing the following issues:

    • The product page does not load correctly
    • If you over on any product, you will see dah on top of the add to cart icon.

    Kindly help

  • #36615

    David
    Keymaster

    Hi,
    You can provide us FTP and admin account.
    We fixed this issue.
    Kind regards,
    RT Team

  • #36628

    Caesar Khalifeh
    Participant
    This reply has been marked as private.
  • #36633

    David
    Keymaster

    Hi,
    We fixed for your site.
    Please check again.
    Kind regards,
    RT Team

  • #36634

    Caesar Khalifeh
    Participant

    Hello,

     

    The product page issues still showing. Please look at the 2 screen prints attached, you can see that the product page does not load well.

    Also, I have followed your instruction on the guide for the auto updates, but it does not work, all what it did is allowing me to download the files!!! how culd I do the auto updates directly from on WordPress, as you have described in the guide?

     

    Thanks,

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  • #36671
    Kevin Sobo
    Kevin Sobo
    Keymaster

    We fixed for you. You can check it again

    Thanks!

  • #36690

    Caesar Khalifeh
    Participant

    Thanks,

    I am still facing issues with auto updates, I have followed the instruction on your guide, but it does not do that. Kindly send me the steps for the auto updates.

    Thanks,

  • #36706
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    You can see Automatic Plugin Updates  from Setting -> Automatic Plugin Updates

    Thanks!

  • #36717

    Caesar Khalifeh
    Participant

    Sorry, I was not asking about the plugin updates, I was asking about the theme auto updates. As you have added that to the documents guide file!!

  • #36725

    David
    Keymaster

    Hi,
    Please you need enter username and API key from your envato https://prnt.sc/j3nopo
    Kind regards,
    RT Team

  • #36736

    Caesar Khalifeh
    Participant

    I did that, but it never saves it, and also after I input that it just provide me with the download file ( which I can get from Envato anyway). it does not show anywhere auto update.

  • #36747

    David
    Keymaster

    Hi,
    You can user and API Key. We check it

  • #36748

    Caesar Khalifeh
    Participant
    This reply has been marked as private.
  • #36780

    Caesar Khalifeh
    Participant

    Hello,

    Kindly let me know if you have updates for this issue?

    Thanks,

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