WooCommerce Theme Update Request

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This topic contains 26 replies, has 2 voices, and was last updated by Kevin Sobo Kevin Sobo 2 days, 6 hours ago.

Website URL: www.l'infini.co.za/wp-admin
Theme:
Purchase Code: Please provide correct purchase code

  • Author
    Posts
  • #40131

    Carien Wessels
    Participant

    Hi,

    I received a notification from WooCommerce to update.  Please can you assist as I have not received the latest Theme updates.

    Note From WooCommerce below:

    Your theme (Naturecircle) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

    1. Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.

    2. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

     

    Thank you kindly,

    Carien

  • #40153
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,
    Can you provide for us FTP or Cpanel, Dashboard account and Code license ?
    We will check it for you
    Regards
    RT Team

  • #40196

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40231
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

     

    You provide for us Admin account WP

    Thanks!

  • #40279

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40288
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,
    We can’t login to Admin.

    http://prntscr.com/ld0xvi

    You can check it

    Thanks!

  • #40319

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40334
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We still can’t go to login page. Pls, You check it again.

    Thanks!

  • #40341

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40360
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We can login to Admin now but Cpanel  is incorrect

    http://prntscr.com/lexx0j

    You can check again.

    Thanks!

  • #40375

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40378
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    Login to Cpanel is incorrect

    http://prntscr.com/lfbv49

    You can check and provide it again.

    Thanks!

     

  • #40382

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40466
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    It require  authentication code. You can provide for us

    http://prntscr.com/lfqic4

     

    Thanks!

  • #40471

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40472

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40473

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40474

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40475

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40477
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    It is incorrect

    http://prntscr.com/lfqvi4

    • #40481

      Carien Wessels
      Participant
      This reply has been marked as private.
  • #40479

    Carien Wessels
    Participant
    This reply has been marked as private.
  • #40482
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    It’s incorrect. Pls, You can turn off this feature

    Thanks!

  • #40484

    Carien Wessels
    Participant

    Hi,

    I have Disabled the OTP until you have finished.  You will now be able to log in only with Username and Password.

    Please advise when complete so I can re-set OTP.

    Thank you!

  • #40496
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    – We updated for you

    – You can create child-theme to make update file

    Thanks!

    • #40711

      Carien Wessels
      Participant

      Thank you so much! I really appreciate your assistance

  • #40731
    Kevin Sobo
    Kevin Sobo
    Keymaster

    If you happy with our service, please you don’t forget rate our theme 5 stars.
    http://www.plazathemes.com/support/knowledge-base/how-to-rate-and-review-theme-on-themeforest/
    Thank you !

    Regards
    RT Team

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