WPBakery stopped works

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This topic contains 13 replies, has 2 voices, and was last updated by Kevin Sobo Kevin Sobo 1 week, 4 days ago.

Website URL: produtosangelica.com.br/novos
Theme: Ogani - Organic Food Store Theme for WooCommerce WordPress
Purchase Code: Supplied
Support date: 2018-08-0880 days

  • Author
    Posts
  • #36789

    Designer One2up
    Participant

    the message appears:

    “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.”

    and edition stopped with a blank page… if I turn off the plugin I can edit the page in the classic mode…

    Do you can help me?

  • #36790
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    You provide for us FTP, Admin

    We will check it for you

    Kind Regards

    RT Team

  • #36799

    Designer One2up
    Participant

    ftp:  ftp.produtosangelica.com.br
    user: produtosangelica
    pass: HFkwg2lg72kg

    produtosangelica.com.br/novo/wp-admin
    user: one2up
    pass: one2up1122

    the slider revolution don’t edit too… i think that problem is the same…

    awaiting return… thanks…

     

  • #36810
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We can’t login to Admin. You can check this

    http://prntscr.com/j76879

    Kind Regards

    RT Team

     

  • #36818

    Designer One2up
    Participant

    Hi,

    Sorry, the host “kinghost.com.br” locked the international access…

    I allowed through  .htaccess file … and i tested with VPN…  it’s ok now…

    try now…  thanks…

  • #36827
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    – We have just updated WPBakery Page builder for you. If you turn off WPBakery You can’t edit as classic Because template depend on WPBakery

    You can check again.

    Thanks!

     

     

     

  • #36841

    Designer One2up
    Participant

    Hi,

    I undestand… but WPBakery worked in a moment … I edited the home with WPBakery … and then stopped working suddenly…

    when I click on any page to edit … wpbakery does not work … shows a blank page … without error

    does not edit new pages either

    … slider revolution editor stopped working too… essencial grid  too…

    I think it’s something related to activating the template…

    Do you can help me?

     

     

  • #36861
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    We can edit page now. Pls, You can check again

    http://prntscr.com/j83bq4

     

    Thanks!

  • #37259

    Designer One2up
    Participant

    Hi,

    I can edit the page with WPBakery, but there is a conflict with the woocommerce plugin.

    When the woocommerce plugin is actived, the WPBakery plugin don’t work…

    Do you can help me?

  • #37270
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    Can you provide for us cpanel account ? We need Cpanel to check this problem

    Thanks!

  • #37272

    Designer One2up
    Participant

    Hi,

    The panel that I have is this:
    http://painel.one2up.com.br/
    user: angelica@one2up.com.br
    pass: anlg24jLg209

    DataBase:
    uses: produtosangeli
    pass: GLah2lH9227h2kg
    http://mysql.produtosangelica.com.br/login.php?phpMyAdmin=49c75aacc54a0b65b50aaaec29b9e4fa4204506a

  • #37281
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    How we can go to Manager File in Your panel ? can you guide me ?

    http://prntscr.com/jfkzs0

     

    Thanks!

  • #37294

    Designer One2up
    Participant

    Hi,

    In this panel “Manager File” is in the choice “WebFTP”

    dominio: http://ftp.produtosangelica.com.br
    usuario: produtosangelica
    senha: HFkwg2lg72kg

    or in  FTP Client like “Filezilla” :

    ftp:  ftp.produtosangelica.com.br
    user: produtosangelica
    pass: HFkwg2lg72kg

     

     

  • #37303
    Kevin Sobo
    Kevin Sobo
    Keymaster

    Hi,

    I want to download code your website to install on localhost. We will fix it easier

    Can you compress code and  provide link download for us ?

    Thanks!

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